We care about your privacy and aspire to mutual respect in all our dealings with you. We care that all works properly in your apartment and that you feel comfortable living in it. We care that you continue getting your money's worth from us. As a case in point, one of our hot water heaters malfunctioned at one of our West View Terrace apartments. We could have saved over a thousand dollars had we waited one more day to get the replacement item from another town, but we opted to absorb the higher cost in order to restore service as soon as was humanly possible -- one day sooner. We strive to earn and deserve your patronage.
We are the only single-owner, owner-supervised major apartment company in our area and are thus able to effect positive changes rapidly.
We are especially grateful to many of you who have brought and continue to bring others to rent from us. Additionally, we would also appreciate it if you would let us know whenever one of our staff does or does not do his/her job well. We are serious about serving your housing needs well.
Lynn Myers, our dynamic General Manager, has been at the helm since 2008. Lynn comes to us from St. Louis, Mo, with a great deal of relevant experience. She is in charge of all apartment operations and has taken most of the pictures appearing on our web site. Lynn is very sincere and anxious to provide the best service possible, truly second to none. Like all of us here at Apartment Rentals, Lynn truly cares about our tenants and has been making herself available to each and every tenant. To assist her in this endeavor we have assembled a great team for our offices in Pullman and Moscow, and have also increased our maintenance staff. As a result, we have been experiencing an all around improvement.
MOSCOW OFFICE MANAGER
Marissa Herrera, our Moscow Office Manager, has been a part of our team since early last year. She grew up in Grandview, WA, and came to the Pullman area to achieve a higher education at WSU. She recently graduated in 2013, with her Bachelor’s degree in Business Administration and was an Assistant Manager at a local dental office before settling here with us. She is in charge of apartment operations in Moscow, as well as ensuring the tenants are well taken care of and satisfied. Marissa is great with people and truly cares about the service we provide to all potential and current tenants.
Our maintenance staff is dedicated to doing their best to ensure that all works well, and that any arising needs be taken care of promptly. The Pullman and Moscow office and maintenance teams are at the ready to assist you in making your housing experience as easy and pleasurable as can be.
MAJOR IMPROVEMENTS. In the past few years, we were able to bring a lot of improvements to our properties. This is an ongoing effort. Our goal is to keep improving. Increasingly and to the extent possible, every effort is being made to restore and recondition each apartment to as high a standard as feasible before a new tenant moves in. Indeed, several major projects have been completed. New siding graces The 118 S. Hayes Apartments, The House on 207 N. Asbury, The Elysian Annex, and most significantly, all of The Elysian Fourplexes.
The Elysian is a 104-apartment complex, which has been completely renovated. We are truly proud of our accomplishments here. More than 800 new windows have been installed, all buildings have been insulated anew and new siding covers all exterior walls. Every bathroom has gotten a new tiled window and many bathrooms have received a complete tile-over. All available apartments have been freshly painted with increased attention to aesthetic detail. Perhaps the costliest update has been the complete electrical update of The Elysian Fourplexes. This is a project that had been in the planning for many years, and it's now complete. In addition, all our three-bedroom and some two-bedroom apartments at The Elysian Fourplexes now offer stackable washers and dryers. An aggressive campaign to replace aging furnaces is now complete; new stoves and refrigerators, as well as a record amount of new carpet have replaced the old. The grounds received special attention as well, as the sidewalk improvements are now complete. A great deal of value has been put into these apartments.
We sincerely believe that this makeover is a contribution to the beauty of our city, and hope you that will agree.
Interestingly, from the comments of tenants and our own knowledge, we now know that some recently constructed apartment complexes cannot hold a candle to the structural quality of these buildings. Solid construction means less noise as well as better heat retention characteristics. We can rightfully feel proud of this fact, as it translates to a better living experience for our tenants.
UP-TO-DATE WEATHERIZATION. Avista, the local electricity provider, has upgraded each and every building and apartment with exterior and interior compact fluorescent energy saving lights, and has reinforced attic and crawl space insulation in both our Pullman and Moscow properties. This will insure that maximum savings accrue to our tenants as a result of lowered electricity and heating bills.
RENT SCHOLARSHIPS. For several years already, Apartment Rentals has awarded Rent Scholarships to qualifying residents. Our lifelong personal association with education is obviously at work here. Rent Scholarships are offered to the highest ranking Washington State University and University of Idaho students. Academic merit is the only criterion. We are proud to be able to assist deserving students just as we were grateful to receive analogous assistance ourselves during our own student years.
CONTINUING TENANTS. As is the tradition, a new lease must be signed every year. Of course, university schedules play a role as leases, usually but not necessarily, start in August of each year. This is a ritual that neither tenants nor we particularly enjoy. But if you are already renting from us, re-renting could not be simpler. Sometime before your lease expires we may offer you the opportunity to renew on special terms. Please contact us if you wish to use our express renewal. This year, we have been amazed and gratified by the record number of renewals. Typically, the exact same lease form gets signed for the coming school year and rate adjustments get accounted for. And the best news for renewing tenants is the significant discount: Our renewing tenants are especially valued -- they always pay less than the market rate if they stay in the same apartment.
LONG-TERM TENANTS. As we continue to experience a high number of renewals, we feel it's appropriate to extend a heartfelt "thank you" to all who have chosen to stay with us yet another year. We take the opportunity to salute those tenants who have been with us for a very long time, some longer than 20 years!
NEW TENANTS. If you are thinking of renting from us, do it as early in the university rental season as possible as the choice of apartments gets whittled down and rates go up. The first step is to qualify as our tenant. In most cases, we are able to inform you right away if you qualify. The next step is to secure an apartment. Contact us by email, by phone (Pullman: 509 332 8622, Moscow: 208 882 4721), or by fax (509 332 6886). Using this web site will save a lot of time. By the time you are ready to look at your apartment choice, you will be as well-informed as can be. And once you settle on your choice, we will sign the lease. That's all there is to it.
THE WEBSITE: Our web site continues to bring us success and pride. It's among the highest ranking sites of its kind. It has been designed, written and is being updated by the owner himself. We feel gratified with the attention it has received not only from apartment seekers and fellow web masters, but also from all search engines as it now ranks quite high. We have been gradually increasing our interior pictures archive. We simply believe that better information will greatly enhance the likelihood of a hassle-free and satisfying rental experience. So far we have stayed away from bells and whistles in favor or strict functionality. The site is like an open book. You see what our staff sees and are able to make an informed decision about your next apartment without wasting time. However, a good thing can always get better; we are actively soliciting SUGGESTIONS for improvement. If you think you have a good idea for us, we'd like to hear from you.